Last updated: 15 October 2025

The festival Live is Live (hereinafter referred to as the event) is organised by FKP Scorpio Belgium. We place great importance on your privacy and process your personal data in accordance with the General Data Protection Regulation (GDPR) and the applicable Belgian legislation. This statement explains which data we collect, why we do so, how we protect it, and what rights you have.

This privacy policy applies solely to the processing of personal data by or on behalf of FKP Scorpio Belgium BV. 
It does not apply to third-party websites or apps to which we may refer. For those services, we recommend consulting the privacy policy of the respective parties. 
 

1. Who are we?

FKP Scorpio Belgium BV is the organisation responsible for processing your personal data. Our registered office is located at Régine Beerplein 1 bus 203, 2018 Antwerp, company number BE 0744.402.843.
For any questions about this policy or your data, you can always reach us via info@fkpscorpio.be or by phone at +32 3 489 18 35.
 

2. Which personal data do we collect?

The data we collect depends on how you interact with us. Different scenarios include:

When you buy tickets or create an account
We, or our ticketing partners, collect your contact details (such as name, address, e-mail address, and phone number) and billing information. We receive this directly from your order or through the ticket agents we work with. This may also include details about your purchase, such as the number of tickets bought and possible seat numbers.

We, or our partners, may also ask for your language preference, postal code, and form of address. This allows us to tailor our communication to you (for example, providing mobility information per region or communication in the right language). For certain events, your age or age category may be required to comply with legal or organisational restrictions.

If you create an account, you will be asked to choose a password to log in securely. If we use cashless payment instruments at events (such as wristbands or payment cards), these are linked to your account or contact details.
 
When you attend an event?
We may collect data through CCTV (always clearly signposted), cashless payment systems (where available), and, if you register, our free Wi-Fi network. We may also create image or audio recordings for reporting or promotional purposes, respecting your portrait rights.

When you use our website
We automatically process certain browsing data, such as your IP address, time of visit, visited pages, type of browser and device, and the referring or destination website. This helps us secure and improve the site. For details, see our Cookie Policy.

When you subscribe to our communications
If you opt in to a newsletter or updates, we collect the details you provide (such as name and e-mail address).

Additional or sensitive data
If you have specific accessibility requirements, we may process health-related data solely to provide the right support during your visit. This is handled with care and confidentiality.

When you use social media
If you use social media features on our website or apps, or visit our pages, the platform may share information with us (e.g., account name or interaction).
 

3. Why are we allowed to use your data?

We only process personal data when legally permitted under the GDPR, based on:

• Contract: to deliver the service for which you buy a ticket or product.
• Legal obligation: when required by law to store or share data.
• Legitimate interest: e.g., improving our services, ensuring security, or preventing fraud.
• Consent: for newsletters, marketing cookies, or other opt-ins (always revocable).
   

4. For what purposes do we use your data?

4.1. When you buy tickets or attend an event   We, or our ticket partners, process your data to:

• Deliver tickets and products
• Maintain administration and accounting
• Manage cashless payment systems (block in case of loss/theft, refund balance)
• Provide service information about your tickets or the event
• Improve our services and relationship with you
• Use additional data (postcode, language, etc.) to tailor communication and meet age restrictions

On the basis of legitimate interest, we also process data to:

• Send service messages/newsletters about similar events (with easy opt-out)
• Ensure safety (e.g., CCTV)
• Create image/audio recordings for reporting and promotion
• Guarantee system security and restore failures
• Analyse browsing behaviour (e.g., Google Analytics, anonymised)

On the basis of consent, we may:

• Send marketing newsletters/promotions (via Spotler, always with unsubscribe option)
• Track browsing behaviour for targeted advertising

On the basis of legal obligation, we may:

• Share CCTV recordings with authorities when required by law.

4.2. When you use our website

• Contract: to process your online order and maintain administration
• Legitimate interest: to analyse and improve website use (anonymised where possible)
• Consent: to track browsing for personalised ads (cookies)

4.3. When you subscribe to communications

Consent: to send newsletters/updates via Spotler (unsubscribe anytime).

4.4. When you use social media

• Legitimate interest: aggregated stats via tools like Facebook Pixel, Custom Audiences, Page Insights
• Consent: if you accept cookies or interact with content, platforms may share data for ads/stats.
   

5. How long do we keep your data?

• Personal data: until after the event + reasonable admin period
• Website statistics: as long as needed for improvement
• Security data: as long as needed to safeguard services
   

6. Your rights

You have the right to:

• Access your data
• Correct incorrect data
• Erase data (note: tickets for future events are cancelled without refund)
• Restrict processing
• Object to processing
• Data portability
• Withdraw consent

You can exercise your rights by contacting info@fkpscorpio.be.
 

7. Sharing and transferring data

We share your data only with partners assisting us (ticketing, IT, promotion), under processor agreements. We may also share data if legally required or with affiliates (parent, sister, related companies).
 

8. How do we protect your data?

We use technical and organisational measures such as encryption and strict access control. Only authorised staff can access your data.
If you suspect misuse or insufficient protection, contact info@fkpscorpio.be.
 

9. Cookie Policy

Our website uses cookies to improve your experience and help with analytics and ads.

• Essential cookies: required for site operation
• Statistical cookies: measure/improve experience (with consent)
• Marketing cookies: third-party ads (with consent)

You can always adjust cookie settings via your browser.
 

10. Marketing and analytics tools

We use external tools (with your consent via cookie banner):

• Google Analytics 4 (anonymised stats)
• Google Ads (campaign measurement/ads)
• Meta Pixel (audiences, stats, Page Insights)
• External media (YouTube, Instagram, TikTok…) may place cookies when playing embedded content

International transfer: some data may be processed outside the EEA (e.g., US). Standard Contractual Clauses (SCCs) and/or EU–US Data Privacy Framework are used.
 

11. CCTV

Events may be monitored with cameras for safety. Footage may be shared with authorities in case of incidents.
 

12. Changes to this Privacy Policy

This policy may be updated to comply with law or changes in our practices. The latest version is always on our website.
 

13. Questions or complaints?

Questions about your privacy, or not satisfied with our handling? Contact us via info@fkpscorpio.be.
By using this website, you agree to this privacy policy. If you do not agree, we recommend not using the website.