Frequently asked questions

We hope you’ll have an amazing time at our event! By buying a ticket and/or entering the event site, the visitor agrees to these house rules:

• Visitors must adhere to the house rules and instructions of the organization and (local) authorities.
• If the organization deems this necessary to maintain peace and order during the event, in any case if public order or safety is endangered during the event, it has the right to grant the visitor no (further) access to the event, and/or remove the person from the event location.
• Visitors enter and attend the event at their own risk. The organization is not liable for loss, theft or damage to visitors' belongings or for health damage such as, but not limited to, hearing and sight damage and other disorders.
• Persons under the age of 16 will only be admitted if they are accompanied by a person of 18 years or older. Everyone needs a valid admission ticket.
• Access to the event is only granted upon presentation of a valid admission ticket in combination with a valid ID.
• The wristband that is obtained on arrival at the event must be worn on the wrist for the entire duration of the event. A wristband that is not worn on the wrist does not give access to the event.
• To enable the organization to comply with its legal obligations, visitors must be able to identify themselves upon request.
• The organization does not serve alcohol to -16 year olds and liquor to -18 year olds.
• The organisation has a zero tolerance policy for any form of violence or discrimination.
• Registration of the event without prior written consent of the organization in any form whatsoever, including professional photography, filming and making sound and/or image recordings for commercial purposes, is prohibited, as is emphasis of and/or transfer from printed matter.
• The following items are not allowed to take to the event site: food, glassware, cans, camelbags, large or heavy bags, pets (with the exception of assistance animals), (folding) chairs (a small folding stool is allowed), inflatable objects, parasols, selfiesticks, drugs (including nitrous oxide cartridges and openers), fireworks, weapons and firearms, dangerous objects (including – but not limited to – aerosol cans or CS gas), flags and professional photo, film and other recording equipment. Reusable non-metal water bottles are allowed empty. Reusable non-metal water bottles are allowed empty. Reusable non-metal water bottles are allowed empty. Plastic disposable bottles are not allowed. A light (back) bag or small backpack is no problem, but will be checked at the entrance by a security officer.
• Heavy medicines, food and liquids that are necessary in connection with a health condition may be taken in, in combination with a medicine passport (available free of charge at any pharmacy, take into account an application time of approx. 3 weeks).
• The organization will confiscate or have confiscated items that are not permitted at the entrance. Legal valuables can be picked up later, illegal things are handed over to the police.
• Visitors to the event can be checked/searched at the entrance. Visitors who refuse to cooperate may be denied access to the event.
• Smoking is not allowed in tents, canopies and (temporary) buildings. Fines imposed on the organization, caused by an action of the visitor, will be recovered from the visitor.
• It is not allowed to crowd surf, make fire(s), and/or carry out commercial activities on the site, and/or express yourself in any way offensive, discriminatory or insulting or wear or distribute such signs.
• Video and photo recordings will be made during the festival, with the possibility that the visitor may be filmed. Upon entering the festival grounds, the visitor waives the portrait right.

Visitors are not allowed to bring their own food and drinks, Live is Live will make sure to provide a wide range of options on our venue grounds.

Great quality food is a must for Live is Live, but we didn’t stop there. We’ll focus on a variety of dishes and bites by local well-known restaurants.

No one under the age of 16 will be permitted to drink alcohol, no one under the age of 18 will be permitted to drink strong liquor.

Live is Live will be completely cashless. This means that you can use your bank card everywhere, including the bars and food stalls. No more queuing up for coupons or tokens! Pay with a bank or credit card, or with your payment app.

As a new venue, it’s our responsibility to create an experience that benefits the guests and the environment. We’re committed to hosting the ultimate best live concerts whilst protecting the amazing tranquil surroundings. Respect and environmental sustainability lie at the heart of our event’s vision. We put the emphasis on doing good and demand our audience to do the same. We aim to let the widest number of people enjoy live music by generating a venue where tolerance, openness and respect are fundamental.

Steps we are taking as a festival:

• Protective measures for nature on and around grounds
• Noise limits monitored
• Healthy food options
• Commit to local food partners
• Focus on public transport
• Promote bicycle
• Extra trams after the last show to discourage car
• Deploy vacuum toilets (less water and no chemicals)
• No plastic cutlery
• Sort trash
• Reusable cups

Our ticket partner See Tickets is happy to answer any ticket related questions. You can get in touch with them via the following link.

Have you already personalised your ticket(s), but still need to change the name on the ticket? You can! You can still change the name on the ticket via your See Tickets ticket account with the buttons ‘more actions’ - ‘name change’. Please note: this action involves an administrative fee.

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Unfortunately, we don’t have our own accommodation (festival camping) during Live is Live. We recommend staying in one of the lovely hotels in Antwerp or looking for an accommodation that fits your needs. There are a lot of options!